services, one team
6
Let us increase your
occupancy and revenue.
occupancy and revenue.
Guest checked in
23:40 · guided by our team
New review answered
Way to
Superhost
Superhost
reply sent by our team
guest support
24/7
in hospitality since
2017
01
02
03
Six services that work together. One team takes care of your guests, reviews and listing.
What’s included
24/7 guest communication
Every message answered, day and night.
Review management
More reviews and thoughtful replies.
Case management
Guest issues and Airbnb cases.
04
05
06
Check-in support
Smooth arrivals and departures.
Calendar synchronization
All your platforms in sync.
Listing optimization
A listing that gets clicked.
Superhost Package
$20
Communication
/ month
$35
Plus
/ month
$49
Superhost
/ month
Prices are per listing. Have more listings? Contact us for special prices.
24/7 guest communication
Review management
Check-in support
Case management
Review management
Check-in support
Case management
Simple prices
Calendar synchronization. from $25
Listing optimization. from $50
Superhost Package
Add-ons
24/7 guest communication
Review management
Check-in support
Review management
Check-in support
24/7 guest communication
We learn your property, house rules and the area
You stay the owner. We do the daily hosting.
1
We host your guests 24/7: messages, reviews, cases
5
We optimize your listing: photos, title, description
Five steps to start. Then we co-host with you every day.
3
You add us as Airbnb Co-Host or via your channel manager
2
We set up check-in guides and sync your calendars
How it works
4
7
min
First reply
after the guest's first message
12
min
Average reply
in аny conversation
Can we use the pool after 10 pm?
21:47 · Guest
Of course! Lights are by the steps.
21:49 · CustomerFirst
Could we get extra towels?
23:12 · Guest
Sure! At your door by 9 am.
Measured on Airbnb and Booking.com.
Your guests don’t wait.
23:14 · CustomerFirst
Average response time
We only use information you approved
Mistakes саn happen. We kеер them rare.
Every answer is checked three times
Our honest error rate
1
Drafts the reply from that info, not from the internet
Smart assistant
Your property info
2
Reads, fixes and only then sends it
Operator
3
~1.7З%
That is fewer than 2 answers in 100
Our own Checker App follows every operator on shift. If someone goes quiet, a backup takes over in minutes.
Your guests are never alone. Even at З аm.
Always on shift
After a good stay, we leave your guest a warm review. Guests often answer with one of their own.
1
Each new review on your listing is checked by our team.
More reviews
Result
We watch every review
We start the conversation
2
If a review sounds unhappy, we post a calm, professional reply.
We answer the negative ones
3
More reviews.
A livelier page.
A livelier page.
More guest trust
More bookings
Stronger host image
Even the best properties get cases. Often it is about the guest’s mood:
01
Solved with the guest
We look for a solution directly with the guest and connect them with you or your local team.
02
Fast line to Airbnb
We stay in quick contact with the Airbnb case manager to reach the best outcome.
03
Your money protected
If a complaint is accepted, we fight for a fair split of refunds and payouts.
04
Only serious issues reach you
We filter routine requests and escalate only what really needs you.
Long flight
No sleep
Rude taxi driver
Problems happen.
We handle them.
We handle them.
What matters is how they are handled.
Issues can always be found.
Which entrance? Where is the key? What floor? Instructions are often unclear. We make arrival easy.
Clear instructions
We rewrite your check-in guide so it is easy to follow.
We know the area
Full info about the building and street, so we can guide a lost guest live.
Before and after
We are at the street, but which gate is ours?
15:12 · Guest
The blue gate after the little shop. Key box on the left, code 2853. Welcome home!
15:13 · Our team
Instructions in advance, answers right after arrival and at check-out.
Only serious issues reach you
We escalate only what really needs you.
We stay in touch with your guest during check-in.
Arrival is the most
nervous moment.
nervous moment.
We review the platforms you already use for promotion.
1
We suggest more platforms to reach new guests.
Expand
Analyse
2
We keep the calendars in sync between them.
Sync
3
We recommend or connect a channel manager, or set up iCal sync.
Connect
4
All your platforms.
One calendar.
One calendar.
We review your listing from a marketing point of view.
1
We suggest improvements and make the changes for you.
Photos & description
Marketing check
2
We regularly test the cover photo to find the one guests click most (CTR).
Main photo testing
3
A listing that
gets clicked.
gets clicked.
We look at your listing the way a guest does.
We reply within one business day.
Send a request