Airbnb Host Support (24/7)
Managing Airbnb communication around the clock is demanding — guests expect instant replies, regardless of time zone, weekends, or holidays. CustomerFirst Indonesia provides 24/7 professional messaging support for Airbnb hosts, helping you maintain high response rates, Superhost metrics, and guest satisfaction.
This service is ideal for individual hosts, co-hosts, and property management companies handling multiple listings.
What We Do
Our trained support agents manage all guest communication on your behalf, ensuring every message is answered quickly, politely, and accurately.
We handle:
All communication is handled via Airbnb messaging tools or approved third-party platforms such as Hospitable, Hostaway, or Guesty.
We handle:
- Pre-booking inquiries and availability questions
- Booking requests and confirmations
- Check-in and check-out instructions
- Guest questions during the stay
- Issue reporting and escalation
- Post-stay messages and review follow-ups
All communication is handled via Airbnb messaging tools or approved third-party platforms such as Hospitable, Hostaway, or Guesty.
24/7 Response Standards
We understand how critical response time is for Airbnb performance.
Our internal SLA:
This level of responsiveness helps hosts maintain Superhost-level metrics and higher booking conversion rates.
Our internal SLA:
- New inquiries: within 15 minutes
- Check-in or urgent issues: within 5 minutes
- In-stay guest questions: within 30 minutes
- 100% message coverage, 24/7
This level of responsiveness helps hosts maintain Superhost-level metrics and higher booking conversion rates.
Hospitality-Driven Communication
Our agents are trained in hospitality-first communication:
Many of our team members have experience in hotels, villas, and cruise ship hospitality, bringing Western service standards into every guest interaction.
- Calm, polite, and empathetic tone
- Clear and concise answers
- Cultural awareness for international guests
- Problem-solving mindset, not scripted replies
Many of our team members have experience in hotels, villas, and cruise ship hospitality, bringing Western service standards into every guest interaction.
How It Works
- We learn your house rules, check-in process, and communication style
- Agents are trained specifically on your listings
- We connect via Airbnb or your preferred co-host platform
- Guests receive fast, friendly, and professional responses — 24/7
You stay in control, while we handle the daily communication workload.
Who This Service Is For
- Airbnb hosts with 1–50+ listings
- Property management companies
- Co-hosts needing night-time or weekend coverage
- Hosts targeting Superhost status
- Hosts scaling without hiring in-house staff
