Booking Management & OTA Coordination
We manage all communication and coordination across platforms such as Airbnb, Booking.com, Expedia, and Agoda.
With deep roots in Bali’s hospitality industry, our agents are experts in guest communication — from booking inquiries and special requests to handling late check-ins or feedback.
With deep roots in Bali’s hospitality industry, our agents are experts in guest communication — from booking inquiries and special requests to handling late check-ins or feedback.
We’ve managed 24/7 communication for property management companies since 2017, now enhanced by AI-driven language and tone assistance for impeccable service.
Our team ensures up-to-date listings, prompt responses, and smooth reservation handling to maximize conversion and guest satisfaction.
Our 5-Step Booking & Guest Communication Process
Research & Discovery
We monitor and respond to all initial guest questions across OTAs 24/7, ensuring no inquiry goes unanswered and every potential guest receives timely, accurate information within minutes.
Inquiry & Request
All guest inquiries and special requests are handled promptly and professionally, with personalized responses that build trust and encourage booking.
Booking & Confirmation
We manage reservations across all OTAs, ensuring instant confirmations, accurate details, and clear communication to prevent errors or double bookings.
Pre-Arrival
Prior to arrival, guests receive timely information regarding check-in instructions, house rules, transportation, and any additional services — reducing uncertainty and improving preparedness.
Arrival & Occupancy
During the stay, we provide ongoing support for late arrivals, questions, or issues, and handle guest communication with care to ensure a smooth, stress-free experience from check-in to check-out.